Last updated: 4 March 2026

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Welcome to ivahelp.site ("we", "our", "us"). We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://ivahelp.site.

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​Information We Collect

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We may collect and process the following types of personal data:

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Personal Information

 

Information you provide directly to us, including:

• Full name

• Email address

• Phone number

• Any information submitted through contact forms or enquiry forms

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Financial Information

 

If you contact us regarding debt or IVA assistance, we may collect:

• Debt details

• Financial situation information

• Employment status

• Other information relevant to assessing eligibility for financial advice or services

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Technical Information

 

When you visit our website we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time and date of visits

• Referral source

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How We Use Your Information

 

We use your information to:

• Respond to enquiries submitted through our website

• Provide information about Individual Voluntary Arrangements (IVAs) and debt solutions

• Connect you with licensed debt advisors or partner firms where appropriate

• Improve website functionality and user experience

• Comply with legal obligations

We only process personal data where we have a lawful basis under UK GDPR, including:

• Your consent

• Legitimate interests

• Legal obligations

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Sharing Your Information

 

We may share your information with:

• Licensed insolvency practitioners or financial advisors

• Service providers who support our website operations

• Analytics providers

• Legal authorities if required by law

We ensure all third parties respect the security of your personal data and comply with applicable data protection laws.

We do not sell personal data to third parties.

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​Data Security

 

We implement appropriate technical and organisational measures to protect your personal data from:

• Unauthorised access

• Loss or theft

• Disclosure or misuse

However, no internet transmission can be guaranteed to be 100% secure.

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Data Retention

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We retain personal information only for as long as necessary

•  provide our services

• comply with legal obligations

• and resolve disputes.

• enquiry data is typically retained for up to 24 months unless a longer retention period is required for regulatory purposes.

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Your Data Protection Rights

 

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

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Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We encourage you to review their privacy policies.

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Children's Privacy

 

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

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Changes to This Policy

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

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Contact Us

 

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Website: https://ivahelp.site
Email: support@ivahelp.site

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

ICO website: https://ico.org.uk

✅ Important for IVA websites:
If the site generates leads for debt firms, you should also include:

• FCA disclaimer (if not authorised)

• Lead generation disclosure

• Partner sharing statement